Resolution

Yes! We encourage you to get more than 1 item! That could be multiple copies of the same reward, or you can mix and match rewards! There is no limit, unless otherwise stated in the reward description.

Our campaigns are for a worldwide audience unless stated otherwise in the campaign. All international orders are sold with the terms DAP (Delivered At Place). You are responsible for any duties and taxes required for the shipment's entry into your country. Our carriers may require you to pay taxes and fees related to importation and customs brokerage of your shipment -- but if your item is really low in value, it may fall under the customs de minimis of most countries. For more information, please contact USPS

Zoop does not store or keep your credit card info. Stripe simply holds the credit card info until the end of a successful campaign and then charges it. It is strictly for this one time use and won't charge it ever again.

You can either access the transaction through your account and click the cancel button, or contact us at hello@wearezoop.com and we'll cancel it for you and send back a confirmation email.

Cancellations of rewards or add-ons of $500 or more must be made before there are 72 hours left in the campaign. The reason for this is it can have a negative effect on the tally of the campaign. If it is a limited reward or add-on, there may not be sufficient time for someone else to purchase it, leaving the campaign possibly not funded. We ask for your courtesy of the people running the campaign when making these decisions.

Please use the notes section in the last checkout step or you could e-mail us at hello@wearezoop.com with that info during the campaign if you'd like to get it out of the way. Otherwise, we'll be reaching out to all supporters of rewards that require feedback shortly after the campaign is over.

If you want to make changes, you should first cancel your original order and then start over with a new one. If you don't do that and simply process an additional order, the way our system is currently set up you may end up being overcharged for shipping -- which we could remedy for you, but it just takes that extra step of catching it and crediting you back the extra shipping, so please try the prior way first.

Rewards are the priority items that the creators have chosen for the campaign. Add-Ons are meant to be secondary items that are 'unlocked' after you buy something from the Reward level. There are no restrictions on buying Rewards, but you can only buy Add-Ons if you've bought a Reward. Zoop sets this up under the direction of the creators. Some may choose to only have Rewards, some may choose an even balance of Rewards and Add-Ons, and others may choose to only have one or two Rewards with the rest of the items being Add-Ons.

Since we have an a la carte rewards system, shipping rates will vary from supporter to supporter. We use a weight-based calculation system in your checkout cart, though, so, after you enter your country, you'll be able to see it calculated in real time with each item you add.

No - this is it! We're essentially your in-campaign pledge manager. If you are interested in supporting these creators, this is the time to do it!  And it's the exact reason we allow you to purchase as many rewards as you want during the campaign!